Do customers discriminate between workers? This work returns to this long-standing question by asking what role customers play in gender-based discrimination in labour markets in low-income countries. Using experimentally-induced variation in customers’ perceptions of online workers' genders and holding fixed worker behaviour, we find customers purchase significantly fewer products from workers assigned a female-sounding name. The results appear to be driven by relatively lower interest in engaging with female workers. This study has several implications for labour market policy.
Can warehouse receipt finance improve trading terms for small farmers and reduce price seasonality? We study this question in the context of a warehouse receipt program in India using detailed market data and warehouse locations.
This article investigates the contributions of real productivity, firm-size rationalization, and net-entry effects to aggregate labour productivity (ALP) growth using a panel dataset from Eswatini’s manufacturing sector.
Managerial practices are seen as key drivers of productivity differences across firms. However, they are generally considered as unobserved and assimilated to firms' individual fixed effects.
Many workers are evaluated on their ability to engage with customers. We measure the impact of gender-based customer discrimination on the productivity of online sales agents working across Sub-Saharan Africa.
