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Customer Discrimination in the Workplace: Evidence from Online Sales

Many workers are evaluated on their ability to engage with customers. We measure the impact of gender-based customer discrimination on the productivity of online sales agents working across Sub-Saharan Africa.

Working Paper
26 Sep 2022

David Qihang Wu

University of California, Berkeley

Dominik Biesalski

Institute for International Economic Studies, Stockholm University

Carolyn Pelnik

Tufts University

Deivy Houeix

Massachusetts Institute of Technology (MIT)

Yunyu Shu

Brown University

Jiayue Zhang

Brown University

Daniel Agness

University of California, Berkeley

Abdoulaye Cisse

University of California, Berkeley

Pages